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Find answers to your store questions about credit/debit card transactions, gift cards, products and inventory, coupon and return policies, and more.
Please also share information about your in-store experience by clicking here.
Who can I contact if I’ve received poor customer service at one of your stores?
At Pic ‘N’ Save Bargains, we strive to provide the best customer service experience possible, please let us know how we have let you down. Please fill out a customer help form.
Who can I contact if one of your stores closed earlier or opened later than they should have?
So that we may address the issue, please fill out a customer help form.
When I got home, I noticed I was missing one of my purchases. What should I do?
Please contact the store where the items were purchased to inquire about the missing bag(s). Please call 833-PICNSAV (742-6728).
Do you allow pets in your store?
Service animals trained to perform tasks for customers with disabilities are welcome in our stores. However, pets are not permitted in stores.
What is Pic ‘N’ Save Bargains doing to keep guests and team members safe in stores?
Like many others, Pic ‘N’ Save Bargains is taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including:
We’re encouraging guests to observe social distancing and remain six feet apart while entering and shopping in our stores through the following measures:
Questions regarding transactions made at Pic ‘N’ Save Bargains should be directed to Store Manager.
I have a duplicate charge on my credit/debit card for the same transaction. How can I resolve the issue?
Duplicate authorizations should drop off automatically within three business days. If it has been more than three business days, please fill out a customer help form and send us additional information explaining your request.
How do I obtain a duplicate copy of my store receipt?
Your request for a duplicate copy of your receipt MUST meet the following criteria:
If your request meets these requirements, please submit a customer help form for further assistance. Please allow 5 business days for your receipt request to be processed.
Please note, we are unable to provide duplicate copies of the receipt if you paid by cash, your purchase was less than $5.00, or your purchase was made more than three (3) months ago. There are no exceptions to this policy.
Where can I obtain a Pic ‘N’ Save Bargains gift card?
You can visit only purchase a Pic ‘N’ Save Bargains gift card at a Pic ‘N’ Save Bargains store to purchase gift cards.
Something went wrong with my gift card. Where can I get help?
If you purchased your gift card in one of our stores, please contact the store directly at 833-PICNSAV (742-6728) or you can reach our customer help team by visiting our Contact Us page.
How can I check the balance on my Pic ‘N’ Save Bargains gift card?
You can check your gift card balance at any register in one of our stores, or you can call the number located on the back of your card.
Can I shop in your stores as a tax-exempt business or organization?
Yes, simply present your valid, current tax-exempt card or certificate to the Pic ‘N’ Save Bargains Associate when upon check out.
Who do I contact if I was charged tax at a Pic ‘N’ Save Bargains store, but I am tax exempt?
Please email a copy of your receipt along with your contact information to our Customer Help Department.
Does Pic ‘N’ Save Bargains accept competitor or manufacturer’s coupons?
At Pic ‘N’ Save Bargains, we believe our prices are the lowest you are going to find, so we do not accept coupons of any kind.
What is Pic ‘N’ Save Bargains return policy?
At Pic ‘N’ Save Bargains we believe we provide the best bargains on all of our products. We will, however, gladly exchange any unopened item with the original receipt within 30 days of purchase.
Please make your return / exchange at the Pic ‘N’ Save Bargains store where you originally purchased the item.
If you still have questions, please contact our Customer Help at 833-PICNSAV (742-6728) so we can better serve you.
At Pic ‘N’ Save Bargains we believe loyalty should be rewarded! Sign up for our Loyalty Program today and be the first to know about daily savings on all your favorite items.
Visit our Loyalty Rewards page for all the details!
As a frequent Pic ‘N’ Save Bargains shopper I’d like to be able to review the products and experience I had at the store, how can I go about sharing my opinion?
At Pic ‘N’ Save Bargains we love hearing about your experience in our stores and with our products, you can submit both by contacting our Customer Help Department.
We also love seeing posts on social media so be sure to share and use the hashtag XXX!
Didn’t find the answer to your question or need more assistance? We are happy to help! Please visit our Contact Us page to send us an email!